called Sainsburys customer service yesterday(9 January) to ask a question about placing a product review. The female asked for my order number. I said I was not calling about an order. She could not answer the question so put me on hold. She eventually returned and asked for my order number. I again said I didnt have one. She then asked in an almost contemptuous tone whether I had shopped with Sainsburys before! Yes, many times over the years. She said I could give her 'any order number and then she could get into my account.' Again I repeated that it was not about an order. But I would be happy to give my name and email if it helped to get an answer to my question. I gave her my full name. Her contempt and sarcasm continued. She told me how I could find the order numbers! As I was not sat in front of my computer and also knowing that she could find my account with my name and postcode, I told her again that I am not defined by an account number, and gave her my name and email address. As I was doing so, she raised her voice to talk over me to tell me 'if I was not going to provide an order number, then I just had to say no, I was not going to provide an order number'...! I thought: how rude and unqualified for the job she was supposed to be doing! I again said that no, I was not able to provide an order number but was happy to give my name and email if that would help me get an answer to my question.... She continued with her 'condescending explanation' that she needed the order number to access my account...... ....Totally unbelievable!.....and as it was myself that had made this call I felt that I need not waste my time with this unprofessional, impolite and unhelpful Sainsburys customer services person! I ended the call. I called again and spoke with a calm and pleasant chap called Patrick....who didnt ask for my order number.....but was unable to answer my query! But didnt know where I could get the answer either....! What is going on with Sainsburys?