My wife who is not particularly computer literate decided to do a click and collect. She started the order and then went back to it as couple of days later. When she went to pick the order up only the first part of the order was there and she ended up having to do the rest in the shop. My observation of the process is that it not a clear step by step process at all. It should be as if she was walking through the shop and get to the end to pay. Unfortunately the experience is as far from that as possible. Needless to say, she will not be doing this again.