As another reviewer has already stated Sainsbury’s is an absolute shambles. It’s impossible to open any sort of Dialog with them, they have no complaints procedure. My wife is terminally ill and currently undergoing chemotherapy, because of this our household is on the HMG clinically extremely vulnerable list, the last thing we need to do is visit a supermarket, exposing our family to huge risk. So we used to get delivery’s via Sainsbury’s Online. However 4 weeks ago we lost access to our account, when we log on we get a something went wrong page please try again web page. Despite the telephone “help” line promising a fix within 72 hours on at least 4 occasions no fix or explanation has been forthcoming. Shaming them on their chosen Facebook platform elicits a response of ‘’Hi I’m Emma I can help you with this, please PM me” but no further response after the initial PM save for a we are extremely busy at present please try again later. This is an appalling way to treat an ordinary customer, let alone one who is being put in danger by Sainsbury’s inability to sort out their website problems. I hope the people who are ultimately responsible for this ie Sainbury’s CEO and board of Directors and shareholder are really proud of this abysmal performance, and Customer unfriendly policies which they preside over.