Absolutely impossible to contact anyone at Sainsburys by email. Makes life difficult for the hard-of-hearing, like me, who avoid using the telephone. One gets the impression, as reinforced by most of the comments on this thread, that the company simply does not care about customer relations/customer service. I wished to contact them about a silly questionnaire they sent me which asked, in essence, what kind of ready-made meal I would like to buy - presumably on the assumption that post Coronavirus folks would spend more time at home? My reply was, "any that I could afford," as, being a pensioner and seeing my living costs increasing by an average of 20% this year, while my pension increased by 2.5%, it wasn't a matter of purchasing ready-made meals but more an issue of reducing my living standards for yet another year.