I'm isolating as I have covid in the house. Booked a delivery slot, received an email on the day of delivery with the delivery time (1hour) . No delivery arrived. When I called I was told that this happens from time to time, it's called a 'ghost order'. It means I can se it, their system can see it but it isn't passed to the branch. As this is their error and I am isolating I assumed that they would resolve it, nope, my ony option is to book another delivery slot a week later! This week, as I was irritated by this I cancelled my order and emptied that basket which is clearly showing as empty. I've just received an email advising me of the delivery time and an invoice. Sadly I've already had the lot delivered by another supermarket. Terrible service.