Really disappointed with the condition of my “fresh” fruit and vegetables. I ordered loose to avoid packaging and assumed hand picked would be better however mouldy carrots, bruised apples, brown lettuce.....how wrong I was! My elderly parents who have shopped at Sainsbury’s for years have not been able to get a delivery slot since the beginning of lock down. So much for prioritising the vulnerable! This was their first delivery and they were looking forward to receiving some of their favourites. How disappointing. We will not be ordering again especially as we could not get through to anyone to complain or get a refund. ASDA have been our saviours during this pandemic. We have never shopped there before but I have to say we cannot fault their service. Maybe Sainsbury’s could learn a thing or two and at least improve their customer service and provide their staff with some training to provide customers with a quality service.