Don't use their on-line delivery service if you have a hidden disability or illness unless you are "clinically extremely vulnerable" and shielding. They will dump the crates outside your door and expect you to bend down and put them in your own bags (which they can't touch apparently). Depressing experience when you already feel vulnerable and isolated and are lacking help and support. I previously had orders from them for over 20 years and until relatively recently would have recommended Sainsbury's, but no longer. This was the straw that broke the camel's back. Will never order on-line from them again, nor recommend them to anyone else.