i had a dreadful experience in sainsburys last week with my 21 yr old autistic daughter, they refused to let her buy tobacco, refused to accept her medical card, her passport on her phone, i am her carer and mother they refused to listen to me or let me take her to car and let me buy it. i asked to speak to manager who was totally useless and admitted he knew nothing about autism . he stood there in silence said and did nothing when she had a panic attack, crying, shaking , collapsing. we were left in front of the counter with people queuing up , no suggestion to move us to quieter area of the store, no offer of a chair, tissues or water. i had to shout to get her a chair. then asked for tissues but luckily i had some on me. i shouted please can someone help me and get her some water. they came with a bottle of water and were going to charge me for it, the young lad behind the counter paid for it. what sort of disgusting behaviour is that. no first aider was offered either. they did nothing whats so ever to help me. shame on you leamington spa sainsburys. i complained to head office , but just got a call saying we saw it on cctv and have dealt with it, wouldnt say what. we will not buy anything from there again, absolutely appalling and im left to pick up the pieces a week on shes really still upset, she hardly goes out of the house and for this to happen totally shocking