Sainsbury’s have again excelled in non delivery of goods, guaranteed a full refund and 10 days later have still not refunded my money! I last ordered groceries 7 months ago and vowed never again would I use them due to everything being out of date within 48 hour of delivery but obviously times a great healer and I forgot how bad they actually are. When speaking with customer services on the telephone for my online shopping experience / complaint they are rude and unhelpful. I was just waiting for the joy of completing the telephone questionnaire they offered at the end of the call however not only once but TWICE the phone went dead meaning they even dictate who can leave customer feedback on their own systems! (They obviously only want good reviews) I certainly won’t EVER be shopping with Sainsbury’s and after seeing their fabulous reviews on here I can see that customer service is definitely NOT their strong point. I am still owed nearly £200 and am still having to wait 3 to 5 days after already waiting 10 days and on chasing them their excuse is oh we don’t know why you didn’t get a refund. That’s a refund for shopping they failed to deliver. In summary we have experienced extremely poor customer service from both Sainsbury’s and Argos (both the same group) all on the same day. We would not recommend either company for any transaction.