I visit my local store regularly and find the staff on all departments extremely helpful. The other day i made a visit to the customer service desk to return an item, which to my dismay had lost it's tag! The lady explained the policy and i was refered to a very polite and friendly member of the clothing department called Chris. She then inturn spoke to her boss and gladly gave me a credit for the item,of which i was extremely grateful as i had also lost my receipt.The other members of staff on the desk included,Karen and Lynn whom were extremely helpful and friendly too. I would therefore like to say that as a customer are all so quick to complain, but even less likely to praise the ones who deserve it. So "thank you to you all" at The Galleries Washington branch for always making my day!