I ordered food for my mothers 90th , i had an e mail confirming the order, when i went to collect it i was told, after waiting 30 mins that it had not been delivered. The manager(whom the lady in services had obviously contacted) did say i would get my money refunded in 3 to 4 days. i called on day 4 and was told the refund was on its way. Today i called and was passed (although politely i have to say) around departments for again for 26 mins and 38 secs to be asked for my card details and the money will be refunded....i will wait and see .... At no time has anybody apologized for messing up my mothers 90th tea party for her friends, and there is another grievance .