My order never arrived which was a large order of around £129. I phoned customer services one hour after they were supposed to deliver my groceries and i was told they'd look into it. First they came back saying the order was marked as "delivered" but seeing as i hadn't received it they contacted the local store and found out one of the drivers had confirmed Covid and they couldn't get another van. I was advised wait for a phone call tomorrow to arrange redelivery and my order was marked as "delivered" therefore i was asking, will they actually call me then? Nobody ever phoned so i phoned them a second time to be told the local store will get in touch. When they finally did, they said they had no booking slots for my redelivery. And that because it was marked as delivered they couldn't refund me, only do a manual refund and assured me they'd do it that day. They didn't. Eventually a woman from customer services phoned 3 days later to refund my card. Typical Sainsburys attitude, they sounded as if i should be grateful and were doing me a favour, to offer to refund my money back. They offered nothing to apologise or compensate for the inconvenience. What upset me was the fact they didn't bother to notify me that my groceries would not be arriving. I was up all night waiting and also starving. There's also the fact i had to chase it up myself multiple times in order to get anything done. I'm sure if i hadn't they would have pocketed my £129 without another word. Why mark it as delivered, as it jeopardises customers that genuinely haven't received their orders. When i did another order i regretted it because there were 11 substitutions of food not remotely close to what I'd ordered, one item 3 times the price, i returned these. Having celiac disease i ordered gluten free noodles, these were subbed for noodles packed with gluten. I ended up with sandwich fillers without the gluten free bread and crackers which is pointless i felt genuinely fed up by this point. Not the first time they've done this. The cherries i ordered were growing thick green mould and all of the fresh was going off the very same day or shortly. Yes Sainsburys I've had enough of this treatment. Offloading food ready to be thrown out with the short dates, to your loyal long suffering online customers. I did complain to Sainsburys and provide evidence with photographs of this as I'd really had enough. Other aspects of Sainsburys have been acceptable or good. However with Sainsburys i wouldn't buy anything fresh online as the same thing always happens not only is it disappointing it's such a waste of my money. Time consuming to sort out Extremely inconvenient/ recently abysmal to order from.