ordered black De Longhi kettle and toaster on line, when delivered black kettle and WHITE toaster, husband in for delivery so he sent the WHITE toaster back and kept the kettle. I rang customer services when I arrived home and spoke to a very nice man who organised for the manager of the store to drop off toaster on his way home, as they had just had another delivery, the toaster was delivered within the hour , wonderful service. My only gripe is that when you order and pay for something on line it is still left on the shelves and any one could buy it ,then you get something else in its place, no the most efficient way for on line orders, I was lucky as there was a new delivery, but would not have been too happy if there was not.