Terrible experience using Sainsburys online food shopping. I was emailed 1 hour before my delivery to be told that my delivery was cancelled and I would be getting a full refund. I called customer services to say I needed my shopping as my family has covid and has no way of getting food. I was told the order had been cancelled and there was nothing else they could do, I wasn't even issued another slot the following day. A few days later I looked at my bank account and could see that they had taken the full payment so once again I called customer services and asked when I would be getting my refund. I was told that they have asked the store to issue the refund and I would get confirmation 24 hours later. 24 hours later and I did not receive the refund so once again I got in contact with customer services who this time issued me a voucher for the value of my shopping. I then told them I did not want the voucher and I wanted the money back into my account. They informed me I would expect a call within 5 days regarding my refund which is not good enough! I called customer services once again and demanded me refund over the phone and was finally put through to the refund department who issued my refund there and then. I can not believe how bad Sainsburys customer service actually is. I won't be using their online shopping service again!!! I have also asked where I can make an official complaint but for some reason they can't get me any information of where I can do this. VERY VERY POOR.