First and last time! I thought I would take advantage of the money off voucher given several times at the till for using Sainsbury's Online Grocery. How much I wished I hadn't bothered. The main purpose of my order was to buy dog food. I ordered 3 x 15kg bags of Sainsbury's own brand, I got 2 x Harrington 15kg plus one small bag of Sainsbury's own brand (That side of the order wasn't too bad) It's the 48 tins of Sainsbury's own brand tinned meat that I struggled to get my head around, I was sent a replacement of ONE box of 12 sachets for small dog!! The dog treats were also changed from a pack of 20 to something different in a pack of 6. Why oh why is the product that is ordered and paid for online not reserved at that point? It seems common sense to me, rather than waiting until the point of packing to have to replace or omit items completely. One other thing, if you call prior to their opening time of 8am, as I did, you get after a waste time listening to the requirements and options of changing your order blar, blar blar - to be told "We open at 8am tomorrow"! How does a National company make such a gaff? Do they not think that shoppers may call on the same day?? (We open at 8am would have worked just dandy) Always say something nice - The delivery driver Paul was brilliant. I'll be trotting off to another less chaotic supermarket....