(1) A 45 line online order placed. (2) Delivered at the correct time by a helpful and cheerful driver. (3) Eight lines substituted (if you don't have it don't display it). (4) A packet of stir fry arrived opened and with a best before date as the day of delivery (5) A packet of mushrooms with a best before date of the day after delivery. (6) The grapefruit and lemons ordered were delivered but look tired, blemished and clearly substandard. (7) Complaint placed with Sainsbury's - promised a refund in respect of the stir fry and mushrooms but in the form of a voucher against my next shop. This is worthless, there will be no "next shop".