Appalling service!! We were having a 60th Birthday Party at home on the 26th Feb. As we would need a considerable amount of drinks and nibbles for 100 guest we decided to order from Sainsbury’s so they could deliver direct to us. We placed the order the week before and selected a delivery slot for the day before. The order was confirmed and delivery agreed for the 10-11am time slot selected. Then out of the blue on the morning of the delivery Sainsbury’s sent a text message saying the order was cancelled. I phoned the number provided to be told that they didn’t know why the order had been cancelled but, they would get someone to call me. Nobody did. Then at 11am a Sainsbury’s delivery van arrived with all the drink!! I told the van driver what had happened and he said he had better phone the branch to find out what had happened. The branch said he must not deliver and return the delivery back to them. The drive was flabbergasted and told his manager this was crazy. He said he would get it sorted and the delivery should be delivered later the same day. Then around 1pm a person called Rob phoned me from the St Albans branch and told me the order had been cancelled and they could not deliver it back to me. Rob who refused to give me his surname was absolutely useless so I asked to talk with the manager. Rob said there was no manager in the store!! I said I couldn’t believe that and he then said there is a manager but they aren’t available as they were interviewing. I told him exactly what I thought that I want a call back. Of course once again no call. So I was left with no choice than to scour other super markets on multiple trips to purchase the party drinks and nibbles. So thank you Sainsbury’s and particularly Rob whatever you surname is, I hope you're all proud of your appalling customer service. Never again!!