Took 3 attempts to get a delivery. First scheduled delivery was cancelled by text, no explanation but included request to phone to reschedule. Then rescheduled delivery never arrived. Transpired that there were technical issues on the first day and second delivery was not manually added by their customer service (or store?). As first order was cancelled, it was wiped from my account, so I needed to enter all the items again. Third delivery included an out of date item, was "use by" 12 days before so must have been in store for at least 2 weeks. Two customer service advisors said a manager would call me that day. Third CS advisor then informed me that it takes 72 hours for a manager to call. A week has now passed and still no call. Website itself is exceptionally slow. Searches for items results in many unrelated items. When adding items from list of favourites, it's bogged down by lots of sponsored items. I was told by one driver that the store pickers should be refunding items that are short-dated but this seldom happens. One driver refunds on the doorstep. It's a marked contrast to the store, where the assistants are very helpful and it's a pleasure to shop there. As well as poor service with the online shop, there are now no options for free delivery. Increase in their profits but decrease in their customer service? One out of three of the CS advisors were helpful and it was a long winded process going through the security checks each time. One advisor then failed to find me on the system. It also doesn't help that you can no longer email your concerns and queries, it's phone calls only.