Pathetically incompetent store and drivers. Had a grocery delivery booked for this evening between 8pm and 9pm. At 10pm, it still hadn't arrived so I called customer service to find out where it was. The first person I spoke to said the store 'couldn't get hold of the driver' and that there was no updates and she told me to wait. Twenty minutes later I make another call to customer service to find out where my order is, to then be told by a call handler called 'Eloise' that if the driver doesn't turn up by 11pm, then I won't get my delivery. How on earth is this a sensible justification? I asked her to contact the store while I hold the line, she did so and was told that the store 'still couldn't get hold of the driver but that they would send me a notification urgently to update me on my delivery'. 10.50pm, I make the final call, answered by 'Eloise' again, who couldn't get hold of the store as 'they'd closed' and that 'I should try again tomorrow'.. I'm sorry, WHAT? I should try chasing up the delivery of my food? I don't think so, I've paid for a service, and I demand the service I've paid for. I have filed a complaint with the customer service and have demanded a call from your store manager first thing tomorrow morning with a valid excuse for the driver not turning up with my order, how you are planning to remediate this GROSS MISCONDUCT, and I want recompensation for wasting my time and the distress this has caused. Also I don't care how, but my food must be delivered for 7am tomorrow morning. Unless your driver has been murdered, there's pretty much no excuse for not answering his phone during working hours either. So perhaps consider some disciplinary action. I will also be filing a complaint directly with your HQ and will be submitting an FOI request for the exact numbers of your store failing deliveries so that I can take appropriate action in line with Consumers Rights Act 2015. Thanks