Review of Sainsbury's Lost for words and disgusted with customer services Yea. Simply lost for words with how I've been treated. A multi million pound company has just left me without food for 6 to 7 days. I am disabled and on disability benefits. I made an order and pressed the button not to receive substitutions. I got substitutions anyway. This raised the price of my shopping. I was not notified about this. I book a flexi slot between 11-3. I received a message to tell me there was a problem recording payment. They give me substitutions I didn't want. Resulting in there not being enough funds in my bank. My family were all out drinking and enjoying Easter. I couldn't ask them to transfer me the difference. Now get this. It was 32 pence and no more they needed. This multi million pound company left a disabled man without food for 6 or 7 days at least. .they wanted to refund my full payment of 67 pound in coupons. 3 days to get them.?(really like what the #, I don't even want to shop with yous ever again); then by the time I book a slot for God knows how many days later to get my shopping, they left me without food until then. Refused to refund my payment option. Here's the icing on the cake. Sainsbury's and others are have joined forces. I have 4 pound in Nectar points after spending well over 1 thousand pound in Argos and Sainsbury's in the past 4 or 5 months. 2 sofas from Argos and 3 orders from Sainsbury's. The money I got back as a reward for spending this money would cover the 32 p I was short over 10 times. No offer to deduct the 32 p from my "loyality" rewards. I explained I am vulnerable and unable to get food for the next week now several times. This company, and I say company holding back from what I really want to say, didn't care about the fact I'm stuck over the Easter holidays without food all over 32 pence. Now let me make this clear. If I can take a civil matter against this company to court, I will. Your website is broken. I pressed the button to say I didn't want substitutions. Simple!! So if you have a website that has some issues with buttons that are pressed registering, then that is your fault and not mine. You should substitute for the same price or less. Rather than offer vouchers after taking more from people's Bank accounts than you should. I have no food for 1 week now. Yous absolutely disgust me. Plus yous are giving me back my order in coupons that can only be spent in Sainsbury's. Why the # would I want to spend another penny in Sainsbury's? I won't ever spend another penny in any other associated nectar site again. Having spent over 1 thousand pound that left me in debt in the past few Months. I am telling you now that your ignorance towards me today will result in a civil matter in court. So prepare for that Furthermore, I will plaster every site available online with a copy and paste of this review to make sure others know what yous are like. Your customer service are terrible people. I was hung up on 3 times trying to resolve my issue. I was shouted at down the phone by somebody that could not understand my Belfast accent. She could hardly speak English. How dare she shout at me and stop me explaining my situation. You can throw your 60 pound coupons in the bin. I don't want them.. i will never give any of yous a penny again. So ye. No food for a week now. No way to travel to family and I certainly hope wont be asking them to give me a penny. I will go to a food bank for myself. As for my dog, I will get him something free out of the butcher's. He expects his treats at certain times of the day. Now hes going to be upset with me. I hope others read this and shop elsewhere. The terrible reviews are for a reason. Yous have got too big for your boots all yous big companies. How dare you treat vulnerable people like this. How dare you risk other peoples health over 32 p. My neighbour sent me 1 pound to cover that and yous already cancelled my order which was in the van to be delivered to me and still has 3 hours left to deliver it. Yous disgust me and I want to take yous to court for how I have been treated. I hope I can.l through legal aid.