I was living on the actual flat on the second floor when became disable with mobility issues. Since then I have living on online shopping. On my notes to the driver it states that I am disable and need my order deliver to my door on the 2nd floor. I checked on the site about information for the deliveries and they only say "you ask we deliver". My experience has been a challenge, drivers complaining, making me explain my condition some of them in a not polite way, calling me from downstairs so the all building can hear, etc. They claim that the policy is not to deliver above 1st floor without lift, but on Sainsbury's site for customers nothing is mentioned. Today I was expecting my order and the driver refused to deliver it and left. So besides being disable now I can not have my groceries that I paid for with the delivery charges included. If they don't want to do it should advertise the conditions in a clear way. Besides should teach their drivers to treat customers with kindness.