Twenty years ago I visited the Sainsbury's on Cromwell Road in London. What an experience! A grocery store outside of the U.S. that was innovative, clean, well stocked with a great selection, and offering unbeatable service. I returned to London just two weeks ago anticipating a return to Sainsbury's. What did I find? Not the same Sainsbury's. I found a run down, extremely dirty, poorly and hastily stocked former shell of what used to be a dazzling gem. Imagine my surprise to find 2 or 3 aisles in the middle of the store with a jumble of poorly made cheap clothing? Why on earth is this necessary in a grocery store. Selection of food was poor and inadequate. Many food categories have been cut back dramatically, especially in the dairy and fresh meat departments. Food quality in the produce department offered undersized, past their freshness, vegetables. I could go on and on with the disappointments. I'm just so disappointed.