This was my original friendly comment. However, after an hour of frustration trying to get a comment through to them via e-mail, only to be thwarted at every turn, I am seriously annnoyed with them. Can't you even design a simple website where people can just easily leave a comment, without pretending to be interested in a boiler os some such rubbish? Hello Sainsbury's. We are regular shoppers with you and like the store, prices and products. Most of the time. Our Nectar customer number is in the name of Mr. A. . You can see our purchase record. You have one or two problems, however, and after a hassle trying to get into your steak packages today I thought I would tell you directly, for the first time. We just made the mistake of buying six packets of rump steak at your Fleet branch. The packaging is horrendously difficult to open and it is quite dangerous to do so. I came close to slicing my fingers while struggling to open the packets which seemed like the plastic was baked on to the meat. We object to this and will not buy it again, but will go back to a traditional butcher who doesn't feel the need for "security packages," whatever that means. When two of us eventually beat our way through the absurd packaging we still had objections. First, the plastic was in direct contact with the meat, so chemicals from the plastics leach into the exposed flesh. Also, the packages are so glued together that they are not recyclable- the paper, two types of plastic etc make this too difficult to separate. Whoever dreamed up and approved this idiotic and impractical packaging should be reassigned to something more suitable. I am too polite to suggest what. But there are always toilets to clean... Next, you have a poor selection of loose tea, in all your stores. The shelves are dominated by your own brand teas which, having tried them, we know are inferior. We eventually found one package of Twinings English Breakfast Tea, when we would have preferred Assam, but it was all you had. Not good enough. Finally, while I am thinking about it, you also have a problem with packaging on your Pure Canadian Maple Syrup, Sainsbury's own brand. At least three, maybe more, of these bottles that we have had recently were a problem in that the plastic measuring device at the top, by which you control the amount of syrup poured, is not attached well enough and has ended up floating in the bottom of the jars. I took one back to Farnham branch, where we mostly shop, and said I did not want our money back as we had used the product, which was fine. However, this flaw is annoying and needs to be addressed. The assistant said that I had to return it and get our money (£4) back so that a complaint could be sent in, so I agreed. I subsequently took another one in but refused any refund- the product is fine, it's just the container that is a problem. We are currently using another one and so far it is fine, but we will see. Perhaps it was just one batch that had this problem. Anyway, that's enough. Or it would be but I just tried to send this through to tellsainsburys. co.uk and it failed. I then tried it with the apostrope - sainbury's - and that was also not recognised. I will try another way. AS Y We support Sainsbury's and for the most part your quality and selection is excellent. With thanks, Sincerely, Alan