I was absolutely furious today as my delivery was 2.5 hours late without any kind of communication at all, so I was just waiting and waiting. When the driver arrived, no apology at all either. When I called Customer Service I was eventually told with a rather disinterested voice that the driver should show up in about half an hour - over an hour later he arrived at last. I'm not sure what's going on at Sainsburys, but I had a similar experience with the delivery showing up over an hour late, no call, no indication or apology once they finally arrived. So not happy about this level of service, bearing in mind my shop was of a substantial amount, then I would expect a minimum level of service which the last 2 times was absolutely non-existant !!! It spoilt my entire afternoon sitting by the window like an idiot !! I sure hope Sainsbury will get their act together for maybe another shop at Sainsbury, not sure at this stage, if I want to experience something like that again as a 2 hour 45 minutes delay is not acceptable at all. So beware, you may have to face similar delays potentially !!