Booked an order at the weekend for delivery this morning (Wednesday). Received an email confirming payment and the time and date of delivery from Sainsbury. Received an email this morning (Wednesday) to say that there had been a problem with the payment and to speak to my bank. Spoke to my bank who said there had been no issue on their end. Went back to Sainsbury and the order was re-booked for delivery between 1 and 2 pm the same day. The order did not arrive. When I phone them yet again, was first told that the order had been cancelled because of an issue with payment, when I said that I had spoken to one of their colleagues who had put the payment through with no problems and had confirmed the order would be delivered this afternoon. The lady then said she had to check with the branch and then said the branch said they had not received any confirmation that the order had been re-booked. But as a way of saying sorry, she would give me a voucher, but I would need to spend online, with my next order. When I said I would make a complaint on their online survey after the call, she put the phone down. I have been a customer of Sainsbury for decades, but not for much longer. Absolutely disgraceful.