Visited this store approx 30 minuets ago. I have previously been dozens of times over the years. Today I purchased a few small items as well as a case of 8 soft drinks. As my reusable bag is soft cotton the top kept folding back itself when I tried to put the drinks in it I asked the server on the till to hold the top of the bag open for me The following reaction from her, a mature petite Asian lady honestly shocked me.. I wont waste time putting I the quotation/speech grammar, but I am sure you can pick up direction of the conversation. Can hold the bag open for me Why Because it keeps folding down Cant you do it yourself? No, I could use your help I wasn't about to explain I suffer from server arthritis in my left hand. You could do it yourself I really can't I think you can I cant, are you going to hold the bag open for me? No Why? Her reason? Its not my job to help you. If this wasn't a verbatim recollection it would be almost unbelievable. I am aware this individual has been at this particular Sainsburys for some considerable years, however I cant help feel that familiarity has breed contempt for the customer. I have always considered Sainsburys at the higher end of the supermarket market in quality & customer service, however this individual has badly let down the Sainsburys brand & even at a sub conscious level I will be purchasing weekly shop & daily top ups at one of your competitors. This is regrettable & could have been so easily avoidable with just a literal 5 seconds assistance.