A few months ago I tried to sign up for a sainsburys account for grocery home delivery, it says on the instructions for sign up "Please enter a phone number preferably a mobile number" I do not have a mobile phone, but as it said "preferably" I would presume it would take a land line number. However it will not accept a land line number. So I contacted their customer support using the contact form, they got back to me saying "There is a drop down menu to select a land line", however this dropdown box does not exist, there is only a dropdown box to select different countries. So I replied back saying that, they got back to me again saying "Just leave out the zero on your land line number", so I tried that, and it still will not let me sign up (it seems to want a mobile only number). Again I replied saying that, and again was told to use the dropdown menu. At that point I gave up. A few weeks ago I tried again to sign up, and got exactly the same problem, and again I was told about the drop down menu and about leaving out the zero with my land line number. So far I have used (to sort this problem out) there contact form twice, and six or more emails saying it is still not working. Every time I get a email reply it is from a different named person, and it seems they have no idea what has been suggested previously to me. So it goes like this : 1st email : use drop down menu. 2nd email : remove zero from land line number. 3rd email : use drop down menu. 4th email : a link to the instructions on how to sign up. 5th email : remove zero from land line number. 6th email : use drop down menu. And so on, around and around we go You can see how this is going cant you, they are no help at all. The last time the person who replied said "they have spoken to the manager and he said just remove the zero from your land line number" And both times I have used the contact form one of the questions is "would you like us to contact you by email or phone", both times I have asked to be contacted by phone, but they decide to contact me by email instead, they cant even get that right. I just cannot understand how they can be called customer service at all.