We were sent an e-mail confirming our delivery would be with us between 12pm-1pm on Monday, however it never turned up. So, Tuesday morning I gave Sainsbury's a call, to chase up our delivery, however their system was down and unfortunately couldn't help me. I rang back a couple of hours later, and informed them that our delivery didn't turn up and there was no communication from Sainsbury's .There was no apology, instead just a 'We have refunded your order and cancelled it'. I was simply just wanting to chase up my order but instead was told 'It was my fault for not informing them yesterday that our delivery didn't turn up, and therefore they refunded our order'. When I asked the man on the phone to re-order it for me, as we still need the items, I was told there was a £3 charge for ordering over the phone. Outrageous customer service, and really disappointed. We will now be placing orders for the business through Tescos.