I am writing this review to express my disappointment and frustration with the service I received during my recent grocery delivery. On 23/08/24, I had scheduled a delivery which, unfortunately, never arrived. The driver failed to deliver my shopping and did not even attempt to contact me to inform me of any issues. I had to take the initiative to call your customer service team, who assured me that the store would reach out to the driver to find out where my delivery was and get back to me. After waiting for an hour and a half with no response, I had to call again. This time, I was informed that the driver had supposedly attempted to deliver but was unable to park due to a Tesco lorry. This explanation is particularly frustrating as I live around the corner from where Tesco lorries park, and even if there was an issue, the driver should have called me directly to resolve it. Despite this inconvenience, I was not offered any compensation for the trouble caused. I had already paid for the delivery through my Sainsbury’s Delivery Pass, yet I had to go shopping the next morning because of the incompetence displayed by your team. As a result of this experience, I have decided to delete my Sainsbury's account and will no longer be using your services for my weekly shopping. I strongly suggest you review your customer service procedures and consider retraining your staff to ensure that other customers do not experience the same poor level of service. I look forward to your response and hope that you take the necessary steps to prevent such incidents in the future.