I had a delivery of 12 bottle of wine after 10 pm on 25th September - cost £83.65. When I opened my porch door there was a large supermarket bale arm crate with bottles in it, but no delivery man - it was raining so he was in his van. So I began to pick up the crate when I noticed that the bottles were swimming in red wine and after looking closer I saw that one of the bottles was broken. I called out for the delivery driver who duly came over and said that this sometime happened in transit due to the packing - or lack of it. Anyway he took a picture of the label on the broken bottle and said he would do a refund for it - which he did. However I then had to get a tea cloth and fish the other 11 bottles out of the pool of red wine in the crate and wipe them all down in the porch - making a mess. Some of the labels on the bottles came off too. In both my first complaint email and its follow up I said such large deliveries should come in boxes but Sainsbury still do not say this will be done. So this poor delivery service will presumably continue. They initially offered me a derisory £3 for the ‘inconvenience’ and after my follow back they raised it to £5 but in the form of an evoucher i.e.to be used for next home delivery. However, needless to say, I will never be using Sainsbury for home delivery again.