I had an unpleasant experience at the Brookwood Sainsbury’s on 14th January 2025 that left me frustrated and upset. I was doing a large shop with bulky items, including a six-pack of mineral water, and approached the self-checkout area only to find that all the cash self-checkouts for larger trolleys were closed. A staff member, a woman in her 30s with long black hair, directed me to the hand-basket self-checkouts, which are completely unsuitable for large trolleys due to their small scales. Despite the inconvenience, I followed her instructions and began scanning my items. However, seconds later, the same staff member reopened the cash self-checkouts for larger trolleys—the very ones I could have used to avoid all this hassle. This behavior felt intentional and dismissive, as it was obvious that my bulky shopping could not fit on the hand-basket checkout scales. I felt that I was being singled out and bullied in this situation. Given the context, I couldn’t help but feel that this treatment may have been due to the fact that I am white. If this was the case, it is completely unacceptable and discriminatory behavior. Sainsbury’s needs to investigate incidents like this thoroughly and ensure their staff are trained to treat all customers equally and respectfully. This kind of behavior is not what I expect from a company of this reputation, and I hope this issue is addressed promptly to prevent such experiences for others.