I placed an order for the first time two weeks ago for delivery with Sainsbury Grocery for their Merton Store. The delivery did not show up and and I was never contacted. After calling their Customer Support, they confirmed they had a shortage of drivers and I was never contacted regarding this. Understanding things can happen, it was rescheduled the following morning. This delivery never showed up either and again I was not contacted. I called the Support Team again who apologized and we re-scheduled once again for that afternoon; the representative confirmed this would be prioritized and the store clerk had my order to pick. The day went by with no delivery again. At this point they apologized again claiming the order went out but came back to the store as he driver could not finish the deliveries, they offered a small gift card and confirmed my order was cancelled and I would be refunded within 3-5 working days. Keep in mind I am 8 months pregnant with twins so I am not able to go to the store myself to do any groceries. I had to place a whole new order with Asda delivery (that evening) so I could not get a delivery for another 2 days, this was delivered without any issues. I have yet to be refunded from Sainsbury's so I contacted them again today and the store's excuse is that they are busy with refunds and it will be completed today, 2 weeks later. The Customer Service team did their job and tried to defuse the situation however this store's service is completely unacceptable. I spent over £60 on this delivery and still do not my money and I had to wait for over 3 days to get a proper grocery because of their incompetency. I highly discourage anyone using their delivery service and I will be shopping elsewhere from now on.