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Anonymous
The overall standard in Sainsbury's supermarket is definitely on the decline, whilst prices continue to rise. My particular complaint today is regarding the Sainsbury's Cafe in Biddulph. We have had drinks in other Sainsbury's stores over the years, strong tea with two tea bags for my Husband in one pot, and standard one teabag for me. We have never had a problem with this until today. We were asked to pay 20p for one extra teabag. To say we were stunned is an understatement. This has never happened anywhere else including chains such as Costa, Weatherspoons, Tesco's and small cafes with as little as 2 tables. Our request has always been received with a smile. We are both still in shock, it's not so much being asked to pay extra for another teabag, but being asked to pay 20p is just outrageous. They probably pay less than 1p each but want to make big profits out of their customers come what may. All we were told when we complained was that if it was a chargeable commodity we would have to pay. We'll never again. Surely with the huge profits Sainsbury's make they don't need to charge like this, they'll be charging extra for milk and sugar and using the toilets next. If they are so strapped for cash they have to fleece the customers we'll lend them some to tide them over!!!
7 years ago
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Sainsbury's has a 2.3 average rating from 1,665 reviews

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