Delivery over 1hr late. Appx 15 items that were charged, but AWOL and no substitutes. Customer services advised that the Slough store said they couldn't resend items or substitutes as all were unavailable and no suitable alternatives. Items AWOL included - apples/cucumbers/plums/peaches/lemons/minced beef/chicken..... You get the idea?... Basic items that would be in stock or alternatives available! This Slough Store has previously provided completely random substitutes that they had seen as appropriate.... Eg a chocolate protein bar in substitution for a roll on deodorant. Atrocious after care from Slough store who were responsible. Store manager assured call back ... 5 days and 16 customer service reps comms later and still not had a call or message from the responsible manager. Careless service. I did shop weekly with appx £150pw formany many years. I'm trialling ocado, Tesco and Amazon groceries over next few weeks. Will report back.