Sainsbury's is a shadow of its former self. The company now pays little attention to the opinion of its customers or staff. Products are removed from ranges without any information being given to staff as to the reasons for the decision. Staff have told me that there is no longer the facility for them to comment online about product ranges. Staff have no control and are therefore uninterested. You get replies like these I heard I heard from the bakery in my local store when I queried the removal of the 75p wholemeal country loaf"I don't know why it has gone." "We have no say in what happens." Similarly customers can no longer record comments in store - they must phone a central customer care centre and then receive some bland reassurance that they will get a comment. Wake up Sainsbury's! Waitrose has done well in recent years in part at least because their staff know about the products their department sells. They are interested and are proud of their store's reputation.