Yesterday we wanted to return an Xbox controller because it had some issues and thought it wasn't up to the same quality as the other Xbox one controllers we have used. Having moved from the USA we were stunned when customer service didn't know how to handle our request and so we had to wait for another person to come and help us. After making us wait again for 10 minutes this person told us that the only option we had was an exchange as we didn't have the second electronics receipt. After asking to then speak to the manager he helped instantly with our request. We were so upset by the service and didn't trust the store at all as we felt the customer service person before was lying about a second receipt as we didn't receive anything. However the manager was very helpful and understanding. My mother bought another controller from there but again did not receive a 'second electronics receipt. we don't really know what to make of this experience. Whether they were lying about a second receipt or if it the customer service is so poor they don't know what they're talking about.