Don't use Sainsburys Online Shopping, Worst service ever. Last night the delivery failed to arrive after I specifically left clear directions that my house is tricky to find and the driver should call me if they cant find it. Driver called me only after he spent 20 minutes looking for the place and had decided to move on. Clearly didn't read directions. I called Central Sainsburys helpline and they said that the driver would come back for my delivery, but still never showed up. Then today I was handed over from helpline to helpline no-one taking responsibility and eventually informing me that they refunded my payment and cancelled my order. What is the point of online shopping and home delivery if you can't rely on it to arrive. Obviously the fact that I live in a place that's tricky to access IS the reason that I have a need for home delivery of groceries, if Sainsbury's can't find an address then they should state it clearly on their website, before I pay for groceries and spend a whole evening waiting for them to be delivered! Basically there is no guarantee of service: "you shop, we might or might not deliver, depending on our mood" I don't only blame the driver, Sainsburys obviously puts pressure on their drivers to deliver as many groceries as possible within tight time-frames, the driver was clearly apologetic and stressed out and had to move on to the next delivery. SO it's a central management issue, Sainsbury's has to put less pressure on the delivery drivers so they can actually have time to read the directions that customers leave and have enough time to clearly and calmly communicate with the customer about the delivery. On top of this and only after asking them for some kind of reimbursement, central customer service offered me an insulting £5 online shopping voucher as compensation for my trouble! Ha! how am i even meant to use that if you can't find my address???