They have badgered me to try online service for 5 years. i did. They missed the delivery and did not communicate (claimed to of course). Two phone calls to try and sort (they fail but talk of a voucher for my trouble) . They then cancel my order. I phone; they reinstate order, agree a £25 voucher, then tell me it replaces the £18 voucher I used and that the £7 covers the extra cost of delivery. I then explode and cancel the whole thing. They still have my money as it takes 7 days to credit my credit card. I doubt i'll even be using the branches from now on and i estimate that in today's money, over the last 40 years I have spent £80,000 with them.