Hi, recently my mother had an accident in one of your stores. I'm absolutely disgusted in how the situation has been dealt with. She went to customer services to tell them what happened, they pretended to fill a form in with the details and gave her very basic first aid! They told her they would report it to head office and they would be in touch. Two weeks later she hadn't heard anything so chased it up. To be told they hadn't reported it!!! And are not doing anything about it. It was one of Sainsbury's products that broke when picking up that caused this accident. And to be told she isn't receiving any compensation I find shocking, and the customer service extremely poor!!! She is a regular to your shop but not for much longer if I can help it. Many thanks.