To summarize: - Bad website not very informative - Check out process do not give an alert or warning to tell you can't do a bulk buy of items - Customer service is poor at -ve100% bad! - Managers has no authority to reconcile or make up for any inconveniences - Very rude customer service who just want to get on with every call and leave the customer unsatisfied - Very bad people without no understanding and they tend to team up against you! - Overall just avoid this service! I would not spend a good 2 hours typing this stuff for no reason I was very annoyed and upset about this! See below for details: VERY BAD EXPERIENCE!!!!!!!! AVOID THIS DELIVERY SERVICE!!!!!!!!!!!!! I literally just got on a 1 hour call with them trying to complain about the bulk Highland springs water I bought. Basically I registered online as a first time customer to order some stuff for myself and hopefully get the promotional offer of £18 if your order is more than £60. I tried to order 20 packs of 6 x bottles of highland springs water and was charge normally with delivery charge. Next day came I only got 6 packs of the water and the driver was saying I can't order that much and was only charge for 6 packs. There was no really benefit from doing this as I did not get my £18 off and even worst I did not get the 20 packs I ordered. I phoned customer service immediately to discuss this and the first one to answer explained to me that it was on the terms and conditions that you cannot buy more than 6 packs and should arrange for bulk buying. However my argument was that in the checkout process I was successful on placing the order without no alerts or notification to let me know I cannot order that much I should arrange this much order with customer service. But to be honest how many people really do read all of the terms and conditions but even then people will forget too as we are human. Why can't they have like a tool that in the checkout process it will give an alert that you cannot buy this much and should arrange for it. I did not really get any satisfaction from this, got charge with delivery fee for 6 packs only that i could have done myself and did not get the £18 promotional discount. So I told them I don't want the product and take it back, the lady kept arguing "terms and conditions", "terms and conditions". So I told her can I speak to the manager because this is getting ridiculous and she laughed and put me on hold. SO RUDE!!! Next person I spoke to the supervisor same thing argued about terms and conditions and did not admit the fact that it is also a mistake on their website allowing us to order that much of items without no alerts or warnings whatsoever. So I finally spoke to the manager expecting that he could probably do more for me, but NOTHING again just still pursuing the fact it is on the terms and conditions before you register. But like I said how many people go through all those paper works and people will forget. How easy is it to add something on their checkout process which won't allow you to bulk order! Then this whole mess would have been prevented. Manager was not helpful did not offer any compensation for the inconvenience, has "zero" sympathy, has "zero" managerial customer service, has "zero" understanding for customer. Lastly, the lady I spoke to originally mentioned about giving £9 voucher as good gesture and I mentioned this to the manager and he told me that he will not even give that to me as he needs to listen to the call. So I told him okay listen to the call as I am 10000000000% sure she said that and if she does said that give me a call to let me know if I am receiveing that. He told me that he will still not give it to me as it should not be allowed; even if she said it or not either way I will not authorise it. I hope this review will help a lot of people and make sure these Sainsbury's staffs are looked into. The website too is so poor they told me a lot of people have made the same mistake and they argued the same thing that people don't read the terms and conditions. But how easy is it to add a tool in the checkout process which will alert you or won't allow you to bulk buy without getting in touch of customer service to arrange the delivery??????? Staff's name: -Manager "BEN"! -Supervisor "MICHAEL" Not sure about the lady I spoke to originally but in case Sainsbury's operation read this review, I made the call on the 28/12/2017 at 12:16pm for 53 mins! SO DISAPPOINTED!!!!!!!!!!!!!!!!!!!!!