Having tried to return an item to the Castle Court Store, queued up twice as I had to find something else to buy as an exchange and then told what I was going to exchange wasn’t suitable, infuriated me. I had spent at least 30 minutes trying to sort out this issue, and could no longer queue up again. I then tried again several days later to exchange the item, which had considerably reduced in price, and as I had not exchanged the item a few days prior they could now only honour the reduced price. I am so disappointed with this store and the whole lack of respect for the customer, after all the reason I had to return twice to the store is because I was originally misinformed by one of their staff, ironic!