Customer service is appalling, despite emailing twice, have still not heard from them. Did an online shop went to collect and once there was told main item was not available, i had ordered it at half price (however it was available online the same day but at the full price) also because the item wasn't available they tried to charge me by taking away the discount voucher. Feel this is a cheating system and a very sneaky underhand way of taking money off people. Am going to write a bad review weekly on as many sites as possible so hopefully will stop happening to others. So disappointing, used to use Sainsbury all the time.