ordered my online shopping on monday 26th February for delivery on Wed 28th Feb. This was just before the snow fell. My delivery was cancelled. I accepted this, and re-ordered for Friday 2nd march. The slot and delivery charge they gave me on that, was the most expensive, but one of the earliest. This was cancelled too. I couldn't understand it. Why would the first delivery be cancelled? I explained to Sainsbury that I was elderly and had next to no food in the house, but they treated this with a very cavalier attitude. I also explained that I had seen three other large store vans in the area. "Iceland" was delivering next door," Ocado" I could see from my bedroom window was delivering four doors away, and my daughter told me that "Asda" had delivered that morning in an adjoining road. When I mentioned this to the lady on the other end of the 'phone, she said and I quote "Maybe they have a different system to us" What different system? An order and a delivery are one and the same arn't they! in any online company. I have since left Sainsbury, and have registered with online grocery with one of the other Companies I saw delivering that snowy day.