Customer services are absolutely shocking and diabolical. A few weeks ago I had shopping delivered and there was chocolate milk shake I ordered that had clearly been purposely opened and left to be leaked all over my shopping, ruining some items; the delivery driver thought it was somewhat amusing. And I did have that item refunded. There should have been more than £1 refunded. Within that shopping, there was also a sandwich which was out of date the following day and they said it was free, but then still charged me for it! I contacted customer services via email and there was zero response. This week, I ordered some chocolate eggs with my shopping and they weren't even present and I phoned the customer services and was given a £4 to make me shop there again. If anything happens again, I'll be making serious complaints and never shopping there again.