On-line grocery shopping with Sainsbury’s is a total disaster. The website has glitches and often unable to log-in and book deliveries. The on-line help team and tech team are also useless, 30 mins each time on hold and then can’t work out why it’s not letting us place an order. Numerous promises of calls back once they have fixed the bug, but they never call or deal with the problem. Tried the Facebook messenger option, they are also useless and simply advised to call the same number I’ve called numerous times. Asked for a complaints telephone number and all they give me is the same number I keep ringing - it’s not a complaints line. Just signed up with Morrison’s now and will be doing weekly shop with them after being with Sainsbury’s for 15 years. Recommend avoid!!!