Having just been in hospital I thought I would place an online order, as I have done before. I was locked out of my account, as I have limited vision I phoned and after about 20 minutes spoke to someone who gave me a new pin. he said I could answer audio questions as I am unable to see the pictures very well. My hearing is perfectly normal but I listened to the audio repeatedly but still couldn't understand the muffled sound. I then tried to contact help again , after 40+ minutes my phone battery ran out of charge. Still have no food ! Thanks for making life even more difficult.