I signed up to order a TV stick, then finding I would have to pay £4 for click and collect I nearly did not bother. I then realised that if I bought two it would be free so I decided to buy one for a family member as a gift. Then I was told I had to sign up for a specific time slot, what!!!!!!! Decided to go ahead anyway and turned up at the allotted time to find click and collect shut at the Marshmills store, an hour and a half later I left being told I had just had my time wasted not to mention my travelling costs. The day after I received an email telling me my order had been cancelled, no apology not even in a bland standard email. Sainsbury's behaviour is despicable and is equally applied to all its customers as a matter of policy. Even complaining is made difficult for the customer as they are required to complain about separate parts of your business separately. You show your customers complete contempt and driving them to your competitors which I am pleased to say you have many who value customers.