I have never used their online service before, yesterday was the first time. The packet of soap powder was soaked through by liquid at the bottom and was ready to burst, the 2 boxes of cereal were also wet and when I lifted them up the burst spilling out their contents. They were not in plastic bags which perhaps would have protected them from getting soaked. I will get my money back in 3-5 days but frankly that is not enough, the driver was very apologetic and said it was a picking problem and I think he was correct, I would have liked an apology from the Manager involved and told what had caused the damage and assured the staff involved would get further training.