A couldn’t care less attitude by customer services on both phone and also on Twitter messages. Ordered Online shopping( with over a weeks notice ) 4 x large Pasta Bowls ( on sale ) with food shopping. On Tuesday 8th Jan 2019 at 5.30am ( day of order delivery ) received an email , several items out of stock and alternatives being sent. So at 9am phoned Sainsbury’s ( as delivery wasn’t due until 3-4pm) and asked why they had substituted 4 x large pasta bowls with 4 x small cereal dishes. In stock were 13 differ types of alternative Pasta Bowls , and thinking its at least 6 hours prior to delivery, they could change ‘their alternative’ for a Correct item of at least a different type of pasta bowl. Customer services said they’d ring the store and tell them to change it to the correct item or suitable substitute. A few minutes later , CS said they couldn’t change it as the store said driver had left the store ( 9.10am) Her reply was “Just refuse the items and you’ll be refunded in 5 working days, or you can pop into store and get some!”. No attempt to rectify problem, or get a replacement sent out. ( nearest store to me is 10 miles away, which I told her). Also contacted them via Twitter messages as it says instant replies and NO online chat available. Twitter reply is NOT instant and they didn’t reply until 1.09pm. Driver turns up , and I asked him what time he left the store for deliveries. He said between 9.30-9.45 . So was in actual store at time of my initial call, and could have replaced items. However it seems that the actual totalling up and picking of your items is done at 5am, then sits in a truck from 5.30am until time of delivery 3-4pm ( more than 10 hours ) They’d had absolutely NO intention of ever correcting ‘THEIR’ error. By the time they answered on Twitter ( today Friday 11th Jan 2019 ) They gave me the exact same reply of ‘sorry for inconvenience, you’ can refuse items and get a full refund”. Pathetic , after explaining the entire situation twice. Nothing offered to compensate, change or correct their error. I will NOT be using their online service again. But judging by their lack of even replying on here, or any other review site ( all of which are scored 1-3 stars ⭐️) They really don’t care about their customers or the terrible service they provide to them. Their previous reputation as a ‘Good’ supermarket is certainly not the case anymore!