Online shopping was late and when I eventually managed to get through to customer services they apologised and said they were short of delivery drivers - they would ask the driver to contact me to let me know when he was coming ..... guess what no call. Shopping now an hour and a half late so phoned again. (The online chat was busy and suggested I try again later!) Put on hold and then told my card had been declined - would I like the shopping tomorrow instead. I queried this and said that my card had not been declined and was told that some banks judge the transaction fraudulent and don’t pay. I said that I needed my shopping today and was told there was no capacity to deliver today and offered £20 voucher. When it came it is a voucher for money off my next online shop - are they having a laugh.... won’t be using Sainsburys again. Very poor service ☹️